Privacy policy

Last updated: 17th October 2026

Lil N Jess operates this website and provides products and services including custom embroidery, DTF printing, and personalised items. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, or interact with us.

By using our website or services, you agree to the collection and use of your information in accordance with this policy.

Personal Information We Collect

“Personal information” refers to information that identifies you or could reasonably be linked to you. We may collect the following:

• Contact details: name, email address, phone number, billing and shipping address

• Payment information: payment details (processed securely via third-party providers)

• Order information: items viewed, added to cart, purchased, or returned

• Account information: login details, preferences, and saved information

• Communications: messages, emails, or enquiries you send to us

• Device & usage data: IP address, browser type, and how you interact with our website

How We Collect Information

We collect personal information in the following ways:

• Directly from you when you place an order, contact us, or fill out forms

• Automatically through cookies and website tracking tools

• From service providers who help us operate our website and business

How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Communicate with you about your order or enquiry

• Provide customer support

• Improve our website, products, and services

• Send updates, promotions, or marketing (you can opt out anytime)

• Detect and prevent fraud or misuse

• Comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processors

• Shipping and delivery providers

• Website and hosting services

• Marketing and analytics providers

We only share information required to perform these services and do not sell your personal information.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, support shopping cart functionality and understand how visitors interact with our website.

Some cookies may be provided by third-party services used to operate and improve our website. You can manage and disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, comply with applicable legal obligations and resolve disputes. When personal information is no longer required, we take reasonable steps to securely delete or de-identify it, unless we are legally required to retain it.

Your Rights

You may contact Lil N Jess to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.

You may also request the deletion of your personal information, where permitted by applicable law, or unsubscribe from marketing communications at any time.

To make a privacy-related request, please email stitchpress@liljess.com. We will review your request and respond within a reasonable timeframe, subject to any applicable legal requirements.

Children’s Privacy

Our website is intended for customers who are able to make purchases in accordance with applicable laws. We do not knowingly collect personal information directly from children without appropriate consent or legal authorisation.

If you believe a child has provided us with personal information without appropriate consent, please contact us so we can review the matter.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Privacy Enquiries & Complaints

If you have any concerns about how Lil N Jess collects, uses or handles your personal information, please contact us at stitchpress@liljess.com.

We take privacy concerns seriously and will review your enquiry or complaint and respond within a reasonable timeframe.

If your concern remains unresolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further assistance, where applicable.

Website: www.oaic.gov.au

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

stitchpress@liljess.com