Privacy policy

Last updated: 18th April 2026

Lil N Jess operates this website and provides products and services including custom embroidery, DTF printing, and personalised items. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, place an order, or interact with us.

By using our website or services, you agree to the collection and use of your information in accordance with this policy.

Personal Information We Collect

“Personal information” refers to information that identifies you or could reasonably be linked to you. We may collect the following:

• Contact details: name, email address, phone number, billing and shipping address

• Payment information: payment details (processed securely via third-party providers)

• Order information: items viewed, added to cart, purchased, or returned

• Account information: login details, preferences, and saved information

• Communications: messages, emails, or enquiries you send to us

• Device & usage data: IP address, browser type, and how you interact with our website

How We Collect Information

We collect personal information in the following ways:

• Directly from you when you place an order, contact us, or fill out forms

• Automatically through cookies and website tracking tools

• From service providers who help us operate our website and business

How We Use Your Information

We use your personal information to:

• Process and fulfil orders

• Communicate with you about your order or enquiry

• Provide customer support

• Improve our website, products, and services

• Send updates, promotions, or marketing (you can opt out anytime)

• Detect and prevent fraud or misuse

• Comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Payment processors

• Shipping and delivery providers

• Website and hosting services

• Marketing and analytics providers

We only share information required to perform these services and do not sell your personal information.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

Cookies & Tracking

We may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure.

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have rights to:

• Access the personal information we hold about you

• Request corrections to your information

• Request deletion of your data

• Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

stitchpress@liljess.com