Shipping policy

Last updated: 18 October 2026

Thank you for shopping with Lil N Jess! We appreciate your support of our small business.

Please review the following information regarding order processing, shipping and local delivery.

1. Order Processing & Production

Many Lil N Jess products are made to order, meaning items are printed, embroidered or prepared after an order has been placed and payment confirmed.

Our standard production timeframe is 3–5 business days, excluding weekends and public holidays.

Production times may vary depending on order quantities, product availability and design complexity.

We will contact customers if significant production delays are anticipated.

Please note that production time does not include shipping or delivery time.

2. Australia-Wide Shipping

We offer shipping throughout Australia using Australia Post or another suitable delivery service.

Shipping costs are calculated and displayed at checkout.

Once your order has been prepared and dispatched, delivery times will depend on the shipping service selected and the destination.

Shipping timeframes are estimates and may vary due to carrier delays, public holidays and other circumstances outside our control.

If your parcel is delayed, lost or arrives damaged, please contact us so we can investigate and assist with an appropriate resolution.

3. Free Local Cairns Delivery

Lil N Jess is pleased to offer free local delivery from Gordonvale to North Cairns.

Customers located outside our free delivery area, including Cairns northern suburbs, may arrange a mutually convenient meeting location within Cairns.

All local delivery and collection arrangements must be confirmed with Lil N Jess.

Once your order is ready, we will contact you to arrange a suitable delivery or collection time.

4. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible.

If an order has already been dispatched, changes to delivery information may not be possible.

Additional delivery costs resulting from incorrect information provided by the customer may apply where permitted by law.

5. Delays & Delivery Issues

We take reasonable care when preparing, packaging and dispatching all orders.

If an unexpected delay occurs, we will make reasonable efforts to keep affected customers informed.

If your order has not arrived within the expected timeframe or arrives damaged, please contact us for assistance.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

6. Contact Us

For questions about your order, shipping or local delivery arrangements, please contact:

Lil N Jess

Email: stitchpress@liljess.com

Website: www.liljess.com

Location: Cairns, Queensland, Australia

Thank you for supporting Lil N Jess!